After-sales & maintenance
Quality furniture deserves quality support. Our after-sales service ensures the longevity of your equipment with fast response times across Luxembourg.
🛠️ Our commitment
- Responsiveness: Response within 24h, intervention within 48-72 working hours
- Expertise: Technicians trained on major market brands
- Genuine parts: Replacement with manufacturer parts
- Warranty: Extension available via our maintenance contracts
Our after-sales services
Chair repairs
Your ergonomic chairs are a significant investment. We service:
- Tilt and synchronous mechanisms
- Gas lifts (replacement)
- Armrests and lumbar supports
- Castors and bases
- Covers and upholstery
Desk repairs
Fixed, height-adjustable or sit-stand desks, we handle:
- Motor replacement (electric desks)
- Control units and cabling
- Damaged edges and surfaces
- Bases and crossbars
- Cable management and accessories
Storage maintenance
Cupboards, pedestals, lockers:
- Locks and cylinders
- Drawer runners
- Hinges and doors
- Locking systems
Other equipment
Other items we support:
- Partitions and dividers
- Acoustic panels
- Meeting room furniture
- Break space furniture
Maintenance contracts
Choose a maintenance contract and benefit from preferential rates and priority support.
Essential
For small businesses
- ✓ Annual inspection visit
- ✓ Chair adjustments
- ✓ Condition report
- ✓ -10% on parts
- ✓ 72h response time
Comfort
For SMEs
- ✓ 2 visits per year
- ✓ Full adjustment and cleaning
- ✓ Minor repairs included
- ✓ -15% on parts
- ✓ 48h response time
- ✓ Dedicated hotline
Premium
For large enterprises
- ✓ Quarterly visits
- ✓ Complete preventive maintenance
- ✓ Labour included
- ✓ -20% on parts
- ✓ 24h response time
- ✓ Dedicated contact
- ✓ Detailed reporting
Service request process
Describe the problem
Contact us by email or phone describing the equipment concerned and the nature of the issue.
Diagnosis
We assess the problem (remotely if possible) and provide a quote if necessary.
Intervention
Our technician visits on-site with the necessary parts for a quick repair.
Validation
Verification of proper function with you and usage tips to prevent recurrence.
Frequently asked questions
Do you work on all brands?
We service major professional brands (Steelcase, Herman Miller, Kinnarps, Sedus, Wilkhahn, etc.). For consumer brands or very old products, contact us to check parts availability.
How much does an intervention cost?
Cost depends on the type of intervention: call-out (~€50-80), labour (hourly rate), spare parts (varies by reference). A quote is always provided before intervention, except for maintenance contract customers with inclusive packages.
Is my equipment still under warranty?
Warranty depends on the brand and equipment (typically 2 to 10 years depending on components). If you purchased through us, we have the history. Otherwise, provide your purchase invoice and we'll check.
Do you provide replacement equipment?
For Premium contract customers, we can provide temporary replacement equipment if repair requires workshop return. Contact us for conditions.
Need support?
Describe your problem and we'll get back to you quickly with a suitable solution.